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Frequently Asked Questions
Can I get discounts for large orders?
Yes, for large orders, regular customers, and frequent buyers, we provide reasonable and competitive discounts based on the order value.
Do you support custom designs (OEM/ODM)?
Absolutely. We welcome OEM projects. You can send us your pictures or sketches, and our professional designers will help bring your vision to life.
How long does shipping take after payment?
Delivery time depends on the shipping mode. We generally use DHL, FEDEX, and UPS for fast delivery. Tracking information is provided immediately upon shipment.
What if the item I receive is broken?
Every piece is thoroughly inspected and carefully packed. If an item arrives damaged due to rough handling during transit, please contact us with a photo of the damage for assistance.
Can I add my own logo to the products?
Yes, we offer logo customization services. We can add your specific branding or logo directly onto the jewelry items.
Are the materials used authentic?
Yes, we specialize in 100% 925 sterling silver jewelry, which can be verified by national testing agencies.